bgd99 Privacy Policy

bgd99 is committed to protecting the privacy and security of every player who uses our platform. As an online casino and sports betting service operating for users in Bangladesh, we collect certain personal information in order to provide you with a secure, functional, and enjoyable experience. This policy sets out in plain language what data we collect, the lawful basis on which we process it, who we may share it with, and the rights you have over your own information.

bgd99 does not sell, rent or trade personal information to third parties for their own marketing purposes. Data collected by bgd99 is used solely to operate the platform, process transactions, comply with legal obligations, and improve the quality of the service we offer to players in Bangladesh. We treat your personal information with the same care we would want applied to our own.

When you register and use a bgd99 account, we collect the following categories of personal information:

• Identity information: your full name, date of birth, and any government-issued identification documents provided during KYC verification, such as a National ID card or passport.
• Contact information: your mobile phone number, email address (where provided), and any other contact details you supply when creating or updating your bgd99 account.
• Financial information: transaction records for all deposits and withdrawals processed through your bgd99 account, including payment method identifiers (e.g. the mobile number associated with your bKash or Nagad wallet). Full payment credentials are never stored by bgd99 — these are handled directly by the payment processor.
• Usage data: information about how you interact with the bgd99 platform, including games played, betting activity, session duration, pages visited, and device and browser information. This data is used to improve platform performance and personalise your experience.
• Communications data: records of any correspondence between you and bgd99 support, including messages sent via email to [email protected] or through any in-platform messaging feature.

Some of the information listed above is collected automatically when you use the platform (for example, usage data and device information). Other information — such as your name, date of birth and payment details — is provided directly by you at the point of registration or when completing a transaction. bgd99 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data.

bgd99 uses the personal information we collect for the following purposes, each of which has a defined lawful basis:

• Account management and service delivery: to create and maintain your bgd99 account, process your deposits and withdrawals, verify your identity, and provide you with access to the games and betting markets available on the platform.
• Security and fraud prevention: to monitor account activity for signs of unauthorised access, detect and prevent fraudulent transactions, and protect the financial integrity of the bgd99 platform and all its users.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering requirements, age verification obligations, and any other regulatory requirements applicable to the operation of an online betting and gaming platform.
• Platform improvement and personalisation: to analyse how players use the bgd99 platform and use those insights to improve the user experience, develop new features, and make the platform more relevant to players in Bangladesh.
• Customer support: to respond to your enquiries, resolve complaints, and provide assistance with account, payment or technical issues you may encounter while using bgd99.

All financial transactions on bgd99 are processed in Bangladeshi Taka through supported payment services including bKash, Nagad, Rocket and Upay. When you make a deposit or request a withdrawal, bgd99 records the transaction amount, the payment method used, and the date and time of the transaction. This information is retained as part of your account transaction history and is used to process your payments, resolve disputes, and comply with financial record-keeping requirements.

bgd99 does not store full payment credentials such as bKash PINs, Nagad account passwords, bank account numbers, or card numbers. Payment authentication is handled entirely by the respective payment service provider. bgd99 only receives a transaction confirmation and reference number from the payment processor once a transaction has been successfully completed or declined.

bgd99 does not sell or trade your personal data. We may share your information with third parties only in the following limited and defined circumstances:

• Payment processors and financial service partners: bgd99 shares the transaction details necessary to process your deposits and withdrawals with the relevant payment service provider (e.g. bKash, Nagad, Rocket). These providers operate under their own privacy policies and are independently responsible for the data they handle on their systems.
• Regulatory and law enforcement authorities: where bgd99 is legally required to disclose personal data — for example, in response to a valid court order, a request from a financial regulator, or as part of an anti-money laundering investigation — we will comply with that legal obligation. bgd99 will disclose only the minimum data necessary to satisfy the legal requirement.
• Technology and service providers supporting bgd99 operations: bgd99 may engage third-party service providers to perform technical functions on our behalf, such as hosting, data analytics, security monitoring, or customer support tooling. These providers act as data processors under contract and are not permitted to use your data for their own purposes.

bgd99 will not share your personal data with any other party not described above without first obtaining your explicit consent, except where required to do so by applicable law.

bgd99 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect aggregated usage statistics. Cookies are small text files stored on your device by your browser. They do not contain personally identifiable information on their own, but they allow bgd99 to recognise your device when you return to the platform.

Most mobile browsers allow you to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the bgd99 platform — for example, you may need to log in again each visit if session cookies are blocked. bgd99 does not use third-party advertising cookies or cross-site tracking technologies.

bgd99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include SSL encryption for all data in transit, access controls that restrict which bgd99 staff can view personal player data, regular security reviews, and secure storage practices for data at rest. All staff with access to personal data are bound by confidentiality obligations.

While bgd99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bgd99 will notify affected users without undue delay and take all appropriate steps to contain and remediate the breach.

As a bgd99 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact bgd99 support at [email protected] with your account details and a description of your request:

• Right of access: you may request a copy of all personal data bgd99 holds about you. bgd99 will provide this within a reasonable timeframe, subject to identity verification.
• Right to rectification: if any personal data bgd99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. bgd99 will action valid rectification requests promptly.
• Right to erasure: you may request deletion of your personal data. bgd99 will fulfil erasure requests where there is no overriding legal obligation to retain the data — for example, financial transaction records may need to be retained for a defined period to satisfy regulatory requirements.
• Right to restrict processing: in certain circumstances — for example, where you contest the accuracy of data bgd99 holds about you — you may request that bgd99 restrict how it uses your data while the matter is under review.
• Right to object: you have the right to object to processing of your personal data that is carried out on the basis of bgd99's legitimate interests, where your individual circumstances make that processing disproportionate or harmful to you.

bgd99 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case bgd99 will notify you of the extension and the reason for it within the initial 30-day period.

bgd99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account information is retained for the duration of your account's active status and for a period after closure to meet legal and regulatory obligations — including financial record-keeping and anti-money laundering requirements, which typically require retention periods of five to seven years. Usage data and session logs are retained for a shorter period in line with their operational purpose. Where data is no longer required, bgd99 deletes or anonymises it in a secure manner.

bgd99 is strictly an adult platform. The service is intended exclusively for individuals aged 21 years and above. bgd99 does not knowingly collect personal data from anyone under the age of 21. If bgd99 becomes aware that personal data has been collected from a person under 21 — including as a result of a fraudulent age declaration at registration — the account will be closed immediately, all associated data will be deleted, and any balance will be forfeited. If you are a parent or guardian and believe a minor has registered with bgd99, please contact [email protected] immediately.

bgd99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. The effective date of the current version is shown at the top of this page. Where changes are material, bgd99 will make reasonable efforts to notify active users — for example, by displaying a notice on the platform or by sending a direct message to your registered contact details. Your continued use of bgd99 after any update to this policy constitutes acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how bgd99 handles your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or how bgd99 handles your personal data, please contact our support team. You can reach bgd99 support by email at [email protected]. Please include your registered account details and a clear description of your query or request so our team can respond to you efficiently. bgd99 aims to acknowledge all privacy-related enquiries within 5 business days and provide a full response within 30 days.